Privacy policy
What we collect on this website and through Unda Media Server, what we do with it, and how to ask us to change or delete it. In short: very little, and we never sell it.
Last updated 7 November 2026
Who we are
UndaMedia makes Unda Media Server. UndaMedia is a product of LC Technology. In this policy "we" and "us" mean UndaMedia. For anything about your information, email support@undamedia.com.
This website
The contact form
When you send the form we receive your name, email address, organisation (if you give one), the topic you chose and your message. We use them only to answer you and, if you become a customer, to keep a record of what we discussed. We don't add you to a mailing list, and we won't send you marketing unless you ask for it.
The form is delivered to our mailbox by an email service (Resend), and our mailbox is run by an email provider. They handle the message only to deliver and store it for us.
The order form
When you sign the licence agreement online we receive everything you type into it, and we record the time, your IP address and your browser as evidence of your signature. Our website host fills in the agreement with your answers, gives you a copy, and emails it to our mailbox through the same email service. We use it only to make and keep our agreement with you, and we keep it with our business records.
Website logs
This website is hosted by Vercel. Like any web host, it records technical details of each visit, such as your IP address, browser and the page you asked for, to keep the site running and secure. We don't use these records to identify you.
Visit counts
We count visits with Vercel Web Analytics: which pages are read, which site or search brought you here, your country, and your type of device and browser. It sets no cookies and doesn't follow you to other websites, and it shows us totals only, never who you are.
No cookies, no advertising
This website sets no cookies and uses no advertising tools. If you switch between light and dark mode, your browser remembers the choice on your own device; it is never sent to us.
Our Facebook and X pages, and any other site we link to, have their own privacy policies.
Unda Media Server, the software
Your server, your data
Unda runs on your server. Your streams, recordings, viewers, viewer statistics and team accounts stay there and never pass through us. You decide what is collected about your viewers and how long it is kept, so you are responsible for it towards them.
What the software sends out
- Update check. Twice a day the server asks GitHub, where our releases are published, whether a newer version exists. The request carries only the Unda version number; GitHub sees your server's IP address, as with any download. You can switch the check off in the configuration file.
- Your own alerts. If you set up alert webhooks (for example to Slack), the server sends alerts to the addresses you chose, and nowhere else.
- Your own destinations. Restreaming, outputs and similar features send video only where you tell them to.
The licence is a signed file checked on your server. There is no activation call and no usage reporting to us.
Support access
We can sign in to your server only when its owner gives us support access under Server → License in the dashboard. That access ends by itself at the time the owner chose, or sooner if they remove it, and everything we do is in your audit log. We use what we see only to help with the problem you asked about.
Managed hosting
If we run the server for you, your data is on a server we manage on your behalf. We access it only to run, maintain and support it, and the details are in our agreement with you.
Who we share information with
We don't sell or rent your information. We share it only with the services that help us run this website and answer email (hosting, email delivery and our mailbox), and only as far as they need. We would also share it if the law requires us to.
These services may store information outside your country, including in the United States.
How long we keep it
We keep messages for as long as we need them to answer you and, for customers, as part of our business records. You can ask us to delete your messages at any time, unless we must keep them by law.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email support@undamedia.com and we'll answer within 30 days. You can also complain to the data protection authority in your country.
Changes
If we change this policy we'll update it here and change the date at the top.